Personal Debit Cards

Debit cards have a $400 ATM limit and a $800 Point of Sale limit. Both limits are for a 24 hour period, once you hit this limit your card will automatically be declined. Additionally, if you try and do one transaction over $800 your card will automatically be declined. You can call New Accounts at any branch to have the limit temporarily raised.

You get $200 in credit immediately. The rest will be available, if the deposit is made on a business day, by 5 pm on that business day. If the deposit is made on a weekend, or after banking hours, the deposit will be made available by 5 pm on the next business day.

You can come into any of our branches and we can replace your debit card within 24 hours. Cards are instant issued at the UK and Thailand branches. All other branches receive cards back within 24 hours. If you cannot make it into a branch, one will be mailed to you before your current card expires. It will be in a plain white, unmarked envelope with the pin to follow within a day or so. You cannot pick your PIN when the card is re-issued unless you come into a branch.

The security code can only be found on your card. Please visit your local branch for a replacement.

Standard card limits are $400 for ATM withdrawals and $800 for purchases per day.

You may be exceeding your daily limit. Call a new accounts representative to have it raised. Foreign purchases will automatically decline unless you notify the bank of the purchase. Out of state transaction have restrictions. Please use your PIN number for transactions exceeding $50.00

No, we will mail you a replacement card with the standard blue design the month prior to when it is expiring.

If you know your current PIN, you can change it at any Old Financial Trust ATM. If you do not know your current PIN, please visit your local branch to re-pin your card.

During business hours, please call your local branch. During non-business hours, you can mail us on support@newgenerationbank.com

Yes, call your local branch and a new accounts representative can add a travel message to your card.

All joint account holders are given a card, additional cards are available for a fee.

You will need to call your local branch so we can investigate and help you determine whether the charge was legitimate or not and if the card needs to be hot carded.