Frequently Asked Questions

Our routing number is #081502XXX.

You can find this out in a number of ways.

1. After you sign up using our online registration form.
2. Sign in to your account.
3. At the top of your dashboard you will find your balance.

You can find this out by logging on to Internet Banking and navigate to your account statement.

You can do this in two ways, first you can call customer service, or if you have Internet Banking and enroll in Estatement you can store and view 18 months of statements automatically.

Debit cards have a $400 ATM limit and a $800 Point of Sale limit. Both limits are for a 24 hour period, once you hit this limit your card will automatically be declined. Additionally, if you try and do one transaction over $800 your card will automatically be declined. You can call New Accounts at any branch to have the limit temporarily raised.

You must call customer service to have it unlocked.

Memo-Posting is a system the bank uses to show credits or debits that will post to your account that day. They temporarily show on/off your account until we process that evening.

It has not cleared your account. It is just temporarily removed from your available balance. Until we complete processing, the item has not officially cleared your account.

You can get this in a number of ways, calling customer service during business hours, using Internet Banking anytime 24/7.

You get $200 in credit immediately. The rest will be available, if the deposit is made on a business day, by 5 pm on that business day. If the deposit is made on a weekend, or after banking hours, the deposit will be made available by 5 pm on the next business day.

You may order checks by dropping off the reorder at any of our branches, or by going online to www.newgenerationbank.com and clicking on the order checks link.

You can come into any of our branches and we can replace your debit card within 24 hours. Cards are instant issued at the UK and Thailand branches. All other branches receive cards back within 24 hours. If you cannot make it into a branch, one will be mailed to you before your current card expires. It will be in a plain white, unmarked envelope with the pin to follow within a day or so. You cannot pick your PIN when the card is re-issued unless you come into a branch.

You can sign up anytime online at www.newgenerationbank.com by clicking on the login button, then clicking the enroll button on the next page, and then following the online prompts, or you may call new accounts at any branch and they can assist you in getting your account setup.

You may call any of our branches and they will assist you in getting your Internet Banking questions answered. The phone numbers are located on the locations page of our website.